EXCHANGES AND RETURNS

Returns & Exchanges

At Farah Asmar, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we are happy to offer returns and exchanges in accordance with the terms below.

Returns
14-day return window

Exchanges
Available subject to stock

Damaged or defective pieces
Please contact us within 3 days of delivery

Sale & personalised pieces
Final sale

 

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn.

  • Be in its original, excellent condition.

  • Be returned with all original packaging, tags and accessories.

  • Be free from marks, stains, scratches, odours or any signs of use.

  • Be returned in the original packaging in which it was received.

Items that do not meet these conditions may not be accepted.

Return Shipping

For a standard return that is not due to a confirmed defect or damage upon delivery, the customer is responsible for the return shipping cost.

Please contact us before sending your item back so that we can provide the appropriate return instructions and, where applicable, a return label/AWB.

Customers may not personally drop off or return orders to a Farah Asmar physical location. All returns must be arranged through the designated courier service.

2. Exchanges

We are happy to offer exchanges within 14 days of receiving your order, subject to availability.

An exchange may be requested for a different size, where applicable, or for another available item, subject to our approval and availability.

If the requested item is unavailable, you may choose to receive store credit instead.

For exchanges that are not related to a confirmed defect or damage upon delivery, the customer is responsible for the applicable return shipping cost.

The replacement item or store credit will be arranged once the returned item has been received and inspected and confirmed to meet our return requirements.

3. Damaged or Defective Items

Every Farah Asmar piece is carefully inspected and packed before it leaves us.

If your item arrives damaged or has a manufacturing defect, please contact us within 3 days of receiving your order.

To help us assess the issue, please contact our customer care team with:

  • Your order number

  • Clear photographs of the item

  • Clear photographs showing the damage or defect

  • Any relevant details about the issue

If the damage or defect is confirmed to have been present upon delivery:

Farah Asmar will cover the full return shipping cost.

We will arrange the appropriate return process and, depending on the circumstances and availability, offer a replacement, exchange, repair, store credit or refund.

Important

Damage must be reported within 3 days of delivery in order to qualify for a free return due to damage or defect.

After this 3-day period, any request to return an item will be treated as a standard return, subject to our 14-day return policy and inspection requirements.

This distinction is necessary to protect both our customers and the quality of our products, as damage, staining or other changes to an item may occur after it has been received and used.

Damage resulting from normal wear and tear, misuse, accidents, improper care, staining or handling after delivery is not considered a manufacturing defect.

4. Sale Items

All sale, discounted, promotional or final-sale items are non-returnable and non-exchangeable.

Please make sure you are happy with your selection before completing your purchase.

5. Personalised Items

Personalised or customised items are made specifically for you and therefore cannot be returned or exchanged due to the personalisation.

Please carefully review all personalisation details before placing your order.

6. How to Request a Return or Exchange

To request a return or exchange, please contact us within 14 days of receiving your order.

For damaged or defective items, please contact us within 3 days of receiving your order.

Please include:

  • Your order number

  • The item(s) you wish to return or exchange

  • The reason for the return or exchange

  • Photos, where relevant

Our customer care team will provide you with the return instructions and, where applicable, the required return label/AWB.

Please do not send an item back without contacting us first.

All returned items must be sent using the approved courier arrangements and should be returned in the same package and original packaging in which the order was received, wherever possible.

Customers cannot personally return or collect orders from a Farah Asmar physical location.

7. Refunds

Once your returned item has been received and inspected, we will process the approved refund.

Please allow up to 30 working days for the refund to be processed and reflected in your account, depending on your payment provider and bank.

For standard returns, the original shipping cost is non-refundable and the customer is responsible for the return shipping cost.

For confirmed damaged or defective items reported within the 3-day period, Farah Asmar will cover the applicable return shipping cost.

8. Customs, Duties & Taxes

For international orders, including orders shipped within the GCC and to other countries, customs duties, import taxes, clearance fees and any other charges imposed by the destination country are the responsibility of the customer.

Our shipping prices do not include customs duties, import taxes or destination-country charges.

Farah Asmar is not responsible for delays, additional charges or fees imposed by customs authorities in the destination country.

Customers are responsible for checking any applicable customs, duties or import requirements before placing an international order.

9. Jordan, GCC & International Orders

Our returns and exchanges policy applies to orders shipped within Jordan, the GCC and internationally, subject to the terms outlined above.

Return shipping arrangements and costs may vary depending on the destination country.

For international returns, customers are responsible for applicable return shipping costs, customs charges, duties, taxes or other fees unless the item is confirmed to have arrived damaged or defective and the issue was reported within the 3-day reporting period.

Please contact our customer care team before arranging an international return so that we can guide you through the appropriate process.

10. Items That Cannot Be Returned or Exchanged

The following items are not eligible for return or exchange:

  • Sale or final-sale items

  • Personalised or customised items

  • Items that have been used or worn

  • Items returned without their original packaging, tags or accessories

  • Items showing signs of wear, damage, stains, odours or improper handling

11. Return Inspection

All returned items are inspected upon receipt.

If an item does not meet the return requirements, we reserve the right to decline the return and return the item to the customer at the customer's expense.

12. We're Here to Help

We want your Farah Asmar experience to be as smooth as possible.

If you are unsure whether your order qualifies for a return or exchange, please contact our customer care team before sending anything back. We will be happy to guide you through the process.

contact@farahasmar.com

Farah Asmar
Luxury Handbags & Accessories

 

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